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877-626-2010 / 215-529-5485
Thermal Transfer FAQ
Below you will find many of the common questions that are asked about our thermal printing process. If you don't see the information you are looking for please contact our customer service department via Live Chat, Telephone: 877-626-2010, or by email: [email protected]
What is thermal transfer printing?
Secure Cable Ties utilizes a Coditherm digital thermal printer for plastic cable seal customizations. Coditherm printers use a heat transfer process to apply ink. They employ a heated print head that transfers ink from a ribbon onto the material. This method is known for producing prints that are resistant to fading, abrasion, and chemicals.
Laser etching vs printing?
The laser marking process generates heat, which can potentially damage or deform thin or sensitive plastics. Coditherm does utilize heat to transfer the printed material but does not have a prolonged contact which helps avoid damage.
How does ordering work?
Once your order is placed you will be contacted by one of our printing specialists to go over the final design of your product.
An image of one sample proof will be emailed for approval before production starts.
A sample proof can be mailed for an additional $25 charge.
After approval of the proof, production will start on your items.
Once production starts the order cannot be canceled.
An image of one sample proof will be emailed for approval before production starts.
A sample proof can be mailed for an additional $25 charge.
After approval of the proof, production will start on your items.
Once production starts the order cannot be canceled.
What is the lead-time for production?
Once the proof is approved production can start. Production can take anywhere from 5-7 business days, depending on the size of the order.
How many characters will fit per line?
That depends on the product being purchased and the size of the font. Some products will have more space for a larger font while others will have less space and might require a smaller font. Once your order is placed a printing specialist will work with you to finalize the design.
Example:
ABCDEFGH
12345678
What style font is used for the thermal printing?
For all thermal printing we use the Arial font.
Can I request a custom font?
No custom fonts can be requested at this time.
What file format is required for graphics?
Graphics must be uploaded in bitmap format such as png, jpg, gif.
Can graphics be printied in color?
Graphics cannot be color. Please make sure images are sent as a solid black color.
Can I cancel/return my order?
Once production starts orders cannot be canceled.
Due to the custom nature of these products, there are no returns unless the product is physically defective. A defective product will be determined by our product specialists.
