Terms & Conditions

General

The Terms and Conditions in this section will govern all sales and activities pertaining to SecureCableTies.com unless otherwise agreed to in writing, signed SecureCableTies.com in Quakertown, PA, by an authorized agent.  Customers must agree to all of the terms and conditions listed below prior to placing an order.  It is important that each customer reads all of the following terms and conditions completely.  Customers who are uncertain of any terms listed below may call and speak with a customer service representative for clarification.  Customer service representatives are in the office Monday through Friday, hours starting at 8:30AM until 5:30PM EST with the exception of Friday closing at 5:00PM EST.  Any use of the words "we", "us", or "our" within this document will be in regards to the Secure™ Cable Ties company as a whole. Use of the words "you" and "your" will be in reference to the customer placing an order and/or using SecureCableTies.com services.  Use of the words "the store" and "the website" will be defining SecureCableTies.com unless otherwise stated.  We reserve the right to change and/or update these terms and condition at anytime.

Note that SecureCableTies.com will not assume any responsibility for damages to equipment, data, or other property resulting from the use of our products and/or services.  By placing an order, the customer assumes all responsibility for the use or misuse of each product purchased.  Customers are recommended to ensure that each product being purchase suits his or her needs properly.

Shipping and Order Placement

All standard product orders that are received by 3:00 PM EST will be shipped the same day unless notified with the exception of USPS, which is always shipped the following day.  All orders received after said time will be shipped the following business day unless otherwise notified.  Each order placed with SecureCableTies.com will be followed by a one time order receipt sent to the email address provided by you in your account profile.  All customers with questions are encouraged to contact SecureCableTies.com.

Since we ship via third party shipping companies (UPS, FedEx, USPS), we are subject to their respective shipping schedules and policies.  You may check with us or the respective shipping company directly to verify which holiday days are observed by said company.  SecureCableTies.com reserves the right to ship from other locations if necessary.  Customers will be notified if shipping change takes place. All orders place with the generic shipping method labeled "Best Way Ground" will be shipped by the company of our choosing.  Shipping prices estimated by the SecureCableTies.com may be inaccurate on occasion. In these cases, the customer will be contacted to verify a manually calculated shipping price.

Shipping Policy

Order Tracking

Returning customers may check the status of their UPS/FedEx package via our online package tracking system which can be found in the Account Management section of the website.   Tracking a package requires UPS/FedEx to scan the package and upload it into their system before any information is available.  Once we get this information, we will update the status of your order.  This information may not be available to us until the following business day.

Return Policy

SecureCableTies.com offers a 30 day money back guarantee for most products we offer excepting custom made items which are explicitly non-returnable unless defective.  Within 30 days of purchase if you are not completely satisfied with an eligible product or products you may obtain a Return Material Authorization (RMA) number from one of our Customer Service representatives.  This (RMA) number must appear on the outside of each package being returned.  The (RMA) number is for internal use so we can receive and process each return for credit properly.  Returns received without an (RMA) number may be refused or received without credit issued.  Products being returned for credit must be shipped to us with freight prepaid unless otherwise stated.  SecureCableTies.com will determine if, and how much credit is to be issued upon evaluation of the returned products.  Stock items ordered in error must have a Return Material Authorization (RMA) number issued within 30 days of the original order date. These parts are eligible for credit only if the returned products and packaging are in mint and resalable condition.  A repackaging and/or restocking fee not to exceed 20% of the sale price may be charged for any returned products. Under no circumstances will credit be issued after 30 days from the date of invoice unless the product is defective.  All freight charges are the responsibility of the customer unless otherwise stated.  We recommend that all returns are sent back to us via UPS or FedEx for tracking purposes.  SecureCableTies.com will not accept responsibility for any returned products that do not make it back to our location.  Defective items must have a Return Material Authorization (RMA) number called in prior to shipping.

Back Orders

At SecureCableTies.com we strive to stock every item listed on our web site, however, occasionally we may not have an item or items in stock.  If this event, an e-mail will be sent to you informing you of current in-house stock and when stock is due to arrive at our location in order to fulfill the respective order.  You will then have the choice to continue with the current purchase, remove the item from the order, or cancel the order completely.

Shortages or Wrong Item

Be aware that occasionally, items in your order may be shipped from multiple locations and so will likely arrive at different times.  In most cases, receiving a package that is missing items is due to multiple shipments and not due to an error on our part.  At SecureCableTies.com we strive to ship each order complete and without any mistakes, however, should a mistake be made by us, simply let us know and we will make the necessary corrections.  If a shortage or wrong item does occur you must report the problem to us within 7 business days of receiving the order, otherwise these orders will be regarded as accepted and complete.

Pricing

SecureCableTies.com product pricing is subject to change without notice.  We reserve the right to correct any pricing errors at anytime, typographical or otherwise.

Sales Tax

Any orders shipped to a Pennsylvania address, or picked up from our Pennsylvania warehouse are subject to a 6% sales tax.  This tax will be automatically added to your order unless you can provide us with a "Pa Sales Exempt Certificate" prior to placing the order.

Payment Processing and Security

At SecureCableTies.com payments can be made by Credit Card.  Currently, we accept Visa, Master Card, American Express, and Discover.

We take every precaution to protect our users' personal information and to store it securely.  We protect credit card information as well as other personal information by using 128-bit SSL (Secure Socket Layer) technology (the industry standard security protocol), hosting our site on secure servers, and maintaining Secure Site status by GeoTrust.  We use E-Commerce Exchange (Powered by Authorize.Net) to process your credit card information.  We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions, if necessary.  Personal information is used exclusively for that purpose. Your information is safely stored behind a firewall that protects it from users from other networks.  It is very important that once you create a Customer ID and password that you keep it private to prevent fraud.  SecureCableTies.com will not assume responsibility for circumstances beyond our control.

Order Cancellations

You can cancel an order you have placed with us by sending an email to customerservice@securecableties.com by 2:00PM EST. the day the order was placed.  Please write "Cancellation Order" followed by your Order Confirmation number found in the email receipt which is sent to you shortly after your order is placed.  Orders that include custom items may not be cancelled after 12 hours of placing the order.  If you need to cancel or make a change to an order that includes custom items you must call or visit to speak with a customer service representative within this 12 hour window.  If you can not reach a representative, as would be the case during non-business hours, you may leave a message in the customer service voice-mail stating your request.  Note: All voice-mail messages are time and date stamped by our voice-mail system.

Privacy

In order to purchase from SecureCableTies.com customers must first go through our customer account registration page or complete this process during checkout.  Customers should know that SecureCableTies.com will not pass your registration information to any third parties nor will we send any unsolicited "sales" or promotional emails or faxes.  E-mail is the primary means of communicating with SecureCableTies.com. Your e-mail address is where your invoices, confirmations, and any other order information will be sent.

Warranty

We provide a warranty for the lifetime use of products from the date of purchase, this warranty entails that all products will be defect free and in excellent working condition upon arrival, without any flaws to materials or workmanship.  If for any reason you suspect a problem with our products you must report them to us at customerservice@securecableties.com within 7 business days, other wise we will assume the product arrived without any flaws to materials or workmanship.  The warranty is voided if the product has abnormal wear and tear due to any other distress caused by misuse.  Any alteration to the products that we sell automatically voids any warranty related to each product. Upon failure of the product baring any misuse the cable will be replaced promptly. Replacements will be provided but no credit will be issued for warranty claims exceeding 7 business days.

E-mail Newsletters

If users wish to subscribe to our e-mail newsletters, we ask for contact information (such as name and e-mail address information).  We use this information in the same manner as we use contact information in the registration and ordering process described above. Recipients of our newsletters can unsubscribe using the instructions listed at the end of the e-mail newsletter, or by calling our customer service department.

Removal From Lists

You may receive periodic emails or postal mailings from us with information on new products and services, or upcoming events. If you do not want to receive e-mail and/ or postal mail from us in the future, please unsubscribe from our mailing list.  Under no circumstances will we rent, sell or otherwise forward your email address or other personal information to third parties.

Disclaimer

At SecureCableTies.com we do our best to ensure all data is current and up to date on our website, however SecureCableTies.com assumes no responsibility for inaccurate or out-of-date information within our website.

Trademarks

All trademarks referenced in this web site are the property of the respective manufacturer.